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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 159
Customer Analytics
Actionable Customer Feedback Can Reduce Defections
Joan Gurasich
-
June 11, 2007
Being Beaten on Price? Three Ways To Fight Back
Graham Hill
-
June 11, 2007
Flash Tracking: What Goes in Doesn’t Always Come Out
Paul Legutko
-
June 8, 2007
The Dangers of a Database View of the Customer
Jim Barnes
-
May 30, 2007
Your Customer Is on the Phone. Now What?
Patric Timmermans
-
May 29, 2007
Speech Analytics Helps Companies Find Meaning in Customer Conversations
Donna Fluss
-
May 29, 2007
Four Opportunities To Harvest: The Value of Informal Success Stories
Peter Cohan
-
May 22, 2007
Discovering Wishes–The Third Challenge for Research
Bob Kaden
-
May 21, 2007
Do You Think “Life Time Value” Is a Metric or a Verb?
Akin Arikan
-
May 21, 2007
Can You Keep Tabs of Your Customers Across Multiple Channels? An Interview With Marco Pacelli
Marco Pacelli
-
May 21, 2007
Neglect Your Contact Center and You’ll Neglect Your Customers
Jodie Monger
-
May 21, 2007
Friends in High Places: Implications for Viral Marketing
Graham Hill
-
May 21, 2007
Forget About Needs and Wants: Look at Customer Jobs and Outcomes
Graham Hill
-
May 18, 2007
The Limits to Marketing Analytics
Graham Hill
-
May 18, 2007
Becoming a Third Place
Jim Barnes
-
May 16, 2007
Web Analytics Are Four-Dimensional Now (Or How Many Do You See?)
Akin Arikan
-
May 15, 2007
eXperience Redefined
Daryl Choy
-
May 14, 2007
The Online-Offline Fusionist
Akin Arikan
-
May 14, 2007
Your Call Center Employees Can Help You Minimize the Cost of Research Without Sacrificing Quality
Bob Kaden
-
May 14, 2007
Thinking Outside the Batter’s Box
Jim Barnes
-
May 11, 2007
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