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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 137
Customer Analytics
K.I.S.S. Your Microsoft Call Center.
David Sims
-
October 6, 2009
What Can the Navy SEALs Teach You About Your Customers?
Nick Wassenberg
-
October 6, 2009
For CDC’s CRM, China’s Number Two!
David Sims
-
October 1, 2009
CRM News: Microsoft Contact Center, IPhone Apps and Chief Dull Knife
David Sims
-
October 1, 2009
Component Buyer Tip #4: Evaluating Shortage Suppliers on Quality and Timeliness of Information
John P. Brown
-
October 1, 2009
Let The U.S. Army Fight For Your Customer Loyalty
David Sims
-
September 28, 2009
How to Put Customer Needs at the Centre of Business Strategy
Graham Hill
-
September 27, 2009
CBM News: NetSuite Offers ‘End Of Life’ Counseling for SAP Clients
David Sims
-
September 24, 2009
If Mystery Shopping Is So Useful, Why Do Retailers Dislike It So Much?
David Rich
-
September 18, 2009
CBM News: Stellar’s MCR Is Not CRM, MyStarbucks Ideas ‘Suck’
David Sims
-
September 17, 2009
Retro Encabulator – Stunningly Funny Demo Example
Peter Cohan
-
September 16, 2009
CBM News: RightNow Gets HiveLive, Salesforce.com Gets Cloudier
David Sims
-
September 10, 2009
Overcoming Seller Deficit Disorder – Is Your Solution Perceived as Expensive?
John Kaplan
-
September 10, 2009
How Understanding Customer Jobs turns Crowdsourcing into Smartsourcing
Graham Hill
-
September 6, 2009
CBM News: Oracle, Salesforce.com and Clarabridge’s Debuts — It’s a Ball!
David Sims
-
September 3, 2009
99-to-1 Is a Tie
Peter Cohan
-
September 1, 2009
Customer Feedback: The Method is the Message
Eric Engwall
-
August 31, 2009
Speech Analytics: Mining Business Insight from Customer Voices
Bob Thompson
-
August 27, 2009
What I Learned Last Week
Esteban Kolsky
-
August 26, 2009
Performance-Based Marketing
Alan See
-
August 25, 2009
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