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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 124
Customer Analytics
Buyerology: Understanding Buyer Choice
Tony Zambito
-
October 25, 2011
A Craigslist advertisement for analytics
Gary Cokins
-
October 25, 2011
Reducing the “Effort Factor” in Customer Service
Igor Sarenac
-
October 24, 2011
Why big data and analytics will not make you the next Apple
Maz Iqbal
-
October 24, 2011
Is the Office of the CMO the Right Place to Drive Customer Engagement?
Mitch Lieberman
-
October 23, 2011
Sampling and Social Media
Gary Angel
-
October 23, 2011
More insight, less rhetoric in politics and marketing
Scott Brinker
-
October 20, 2011
Start small. Think big.
Gary Cokins
-
October 18, 2011
What Do Bank of America and Netflix Have in Common?
James Purchase
-
October 15, 2011
Tips to prevent creating your own contact center analytics shelfware.
Carmit DiAndrea
-
October 13, 2011
Will ‘big data’ become your worst nightmare?
Marc Sokol
-
October 12, 2011
Measuring the Strength of Customer Relationships
George Taylor
-
October 12, 2011
Looking Ahead, Looking Behind : The Evolution of Web Analytics to Customer Analytics
Gary Angel
-
October 10, 2011
Analytics in Action
Ian J. Scott
-
October 10, 2011
Top 3 Ways to Increase Your Organizations Social Intelligence
Ian Michiels
-
October 10, 2011
Moving from possibility to probability with analytics
Gary Cokins
-
October 9, 2011
Amazon Fire vs Apple iPad 2
Gregory Yankelovich
-
October 7, 2011
Moneyball – How Data-driven Insight Transformed Baseball (and B2B Sales)
Andrew Somosi
-
October 6, 2011
Understanding Buyer Priorities and Goals in an Uncertain and Chaotic World
Tony Zambito
-
October 5, 2011
Buyer Perceived Value (BPV) Scorecard: Qualifying and Quantifying Value
Tony Zambito
-
October 3, 2011
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