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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
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Content Type
Think Tank
Page 3
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Learn How CX Was the Key Theme in Jeff Bezos’s Recent Statement to Congress
Sarah-Nicole LeFlore
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August 16, 2020
Trust is More Important Than NPS or CSAT
Tom Anderson
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June 29, 2020
Now’s not the time to be cutting customer experience funding.
Bob Azman
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June 17, 2020
Net Promoter Score – Something Every Sales Leader Should Use
Illugi Hjaltalín
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June 8, 2020
Should we be selling ‘solutions’ or outcomes?
Bob Apollo
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May 19, 2020
Why It’s Time to Rethink Personalization
David Dodd
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February 24, 2020
Are You Ready to Go Exclusive with Jane, Your Digital Concierge?
Liliana Petrova
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February 13, 2020
CX-based Compensation Systems – Do They Work?
Sarah-Nicole LeFlore
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January 30, 2020
When To Fire A Customer
Syed Balkhi
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December 11, 2019
Why 1 in 4 of You Will Lose Your Job in 2020
Jim Tincher
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December 7, 2019
Convenience over Privacy? Paying Attention to Consumer Trends
Joseph Michelli
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November 5, 2019
The Future of CX: Five Customer Experience Trends for 2020 and Beyond
Jeannie Walters
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October 22, 2019
You can’t handle the truth – why most leaders say they want their businesses to be customer-centric but aren’t...
Christopher Brown
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October 9, 2019
Why Spirit Airlines’ and Ryan Air’s Customer Experience is Better than Yours
Jim Tincher
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September 9, 2019
Why trying to out-wow competition can backfire in B2B customer experience
Megan Burns
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July 26, 2019
Value For Customers: The New Frontier For CX Professionals
Maxie Schmidt-Subramanian
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July 18, 2019
Net Promoter Score (NPS) – Still useful or ineffective?
Ellie English
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July 10, 2019
Could a “Customer Success” Mindset Save the CX Industry?
Bob Thompson
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June 28, 2019
Of dinosaurs and meteors: 2 different (and contentious) models of technology adoption
Scott Brinker
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June 17, 2019
Outcome or Effort, Which Should You Reward?
James Lawther
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June 10, 2019
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Page 3 of 27
New Posts
Building Brand Loyalty Through Customer Engagement: 5 Easy Tips
Syed Balkhi
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March 28, 2024
8 Signs That Your Team or Company May Not be a Customer First Team
Cassius Rhue
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March 28, 2024
Transforming the UK Exhibition Industry: Applying the Four Rs of Sustainability
Carl Garner-Watts
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March 28, 2024
The Powerful Head Start B2B Marketers Shouldn’t Ignore
David Dodd
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March 28, 2024
How Bad Is the Pain? Is It Critical?
Peter Cohan
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March 27, 2024