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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
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Think Tank
Page 26
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Customer Experience vs. Customer Engagement — A Distinction Without a Difference?
Bob Thompson
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November 7, 2014
Hooked on Bad Profits…All the Way to the Slaughterhouse
Randy Brandt
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October 30, 2014
Customer Effort Score remember the NPS wars
Paul Laughlin
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October 13, 2014
Why I Prefer Not To Do Business With Customer-Centric Businesses
Maz Iqbal
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October 3, 2014
Zappos Service is for Zappos, not You
Adam Ramshaw
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September 30, 2014
The B2B buying decision process: challenging the 57% myth
Bob Apollo
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September 30, 2014
Predictive Lead Scoring — The Future is Here for B2B Marketers
Bob Thompson
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September 24, 2014
Never Apologize for Selling or Being a Sales Professional!
Dave Brock
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September 19, 2014
How Employee Satisfaction Correlates to Customer Experience
Gregory Yankelovich
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September 7, 2014
A Contrarian View on Transparency
Andrew Rudin
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September 6, 2014
8 Compelling Business Intelligence Trends in 2014
Ian Michiels
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August 28, 2014
Sorry for saying “sorry.” Can service rep apologies undermine customer satisfaction?
Bob Thompson
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August 13, 2014
Should ‘Net Easy’ be your new customer service metric – Interview with Nicola Millard of BT
Adrian Swinscoe
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August 9, 2014
Why Customer Comments Are as Valuable as Metrics
Jeannie Walters
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July 28, 2014
Comcast Botches Service Failure Apology
Jeff Toister
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July 22, 2014
Involve Executives in the Customer Loss Review
Jeanne Bliss
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July 16, 2014
The Tyranny of Bad Customers
Graham Hill
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July 14, 2014
High NPS. Low Revenue. Is it sampling bias or could it be something else?
Martha Brooke
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July 11, 2014
Can You Improve The Customer Experience Without Spending A Fortune On Information Technology?
Maz Iqbal
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July 2, 2014
Rebuilding the Internet Around YOU!
Graham Hill
-
June 27, 2014
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Page 26 of 27
New Posts
Building Brand Loyalty Through Customer Engagement: 5 Easy Tips
Syed Balkhi
-
March 28, 2024
8 Signs That Your Team or Company May Not be a Customer First Team
Cassius Rhue
-
March 28, 2024
Transforming the UK Exhibition Industry: Applying the Four Rs of Sustainability
Carl Garner-Watts
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March 28, 2024
The Powerful Head Start B2B Marketers Shouldn’t Ignore
David Dodd
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March 28, 2024
How Bad Is the Pain? Is It Critical?
Peter Cohan
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March 27, 2024