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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
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Top Authors
Top Authors by Topic
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Content Type
Think Tank
Page 25
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Should Sales People Be On Quota?
Dave Brock
-
January 21, 2015
The Right Employees OWN the Customer Experience
Jeannie Walters
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January 15, 2015
Are Corporations Speeding Up “Adoption of Customer First” Strategies or Slowing Down?
Dick Lee
-
January 14, 2015
Why You Can’t Transform #CX
Bob Daly
-
January 14, 2015
Does Customer Experience Management include Products? Pricing?
Bob Thompson
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January 13, 2015
Uber and Managing the Surge: Using Data to Involve Customers
Bryan Pearson
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January 12, 2015
What More Than 100 Buyer Interviews Say About B2B Buyer Behavior In 2015
Tony Zambito
-
January 10, 2015
What is your Customer Experience Strategy? Are you a Vanguard, Transformer or Preserver?
Phil Klaus
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January 9, 2015
Mapping the Customer Service Journey in Four Easy Steps
Jodi Beuder
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January 6, 2015
Consumers Advice for 2015: Your Brand’s Loyalty Program is the Wrong Way Round
Jeff Nicholson
-
January 5, 2015
What do Customers have to Say about Brand, Marketing & Advertising?
Dick Lee
-
January 5, 2015
Can a “Surgical Discount” Strategy Scar the Customer Experience?
Alan See
-
January 1, 2015
See the Experience You Are Giving Customers
Nancy Stephens
-
December 30, 2014
Can you share an example of a customer-centric executive who “walks the talk”?
Bob Thompson
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December 25, 2014
Customer Effort Score 2 – Is it easy?
Jim Tincher
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December 19, 2014
Closing the Loop with Customers: CX Leaders Have a Bias to ACT
Bob Thompson
-
December 17, 2014
Invaluable Customer-Centricity Lessons From Tesco
Maz Iqbal
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December 11, 2014
What JetBlue Teaches Us About Profits, Promises, and People
Christopher Frawley
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December 1, 2014
Would Consumers (Really) Spend More For Better Service?
Michael Lowenstein
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November 20, 2014
Casualties of Highly Competitive, Commoditized Services Marketing: Let’s Start With Sprint’s Framily
Michael Lowenstein
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November 13, 2014
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Page 25 of 27
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
-
April 23, 2024