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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
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Top Authors by Topic
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Content Type
Think Tank
Page 24
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Rebuttal to What Elite Salespeople Do Differently
Dave Kurlan
-
March 4, 2015
The Insane Cost of Unhappy Customers [INFOGRAPHIC]
Flavio Martins
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March 1, 2015
Why Customer Experience is Better Than “Brand”
George Jacob
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February 22, 2015
Want to Grow Your Business? Take a Peak Inside Your Customer’s Wallet
Bob Thompson
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February 20, 2015
Why Social Media Doesn’t Work [PowerViews LIVE Highlights]
Dan McDade
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February 13, 2015
Measuring and Managing Customer Profitability
Gary Cokins
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February 11, 2015
Why is More Important than How In Customer Feedback
Adam Ramshaw
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February 10, 2015
Do Customer Value, Total CVM, CX, CSat use different metrics? Should they?
Gautam Mahajan
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February 8, 2015
Why your sales reps shouldn’t be creating content
Matt Heinz
-
February 6, 2015
Hiring – Whose Job is It Anyway?
Mukesh Gupta
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February 4, 2015
3 Ways to Secure Customer Satisfaction and Loyalty With Accountability
Jeannie Walters
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February 3, 2015
Music: A Marketing Tool
Colin Shaw
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February 2, 2015
Customer Experience And Loyalty Starts And Ends With The Product!
Maz Iqbal
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January 30, 2015
Aetna puts $16/hr floor under customer-facing employee wages: just smart business or start of rekindling our economy?
Dick Lee
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January 30, 2015
People make it happen
Maggie Buggie
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January 29, 2015
The Sales Shift from Gatekeeper to Expediter
Hank Barnes
-
January 27, 2015
Why Happy Customers Leave
Lincoln Murphy
-
January 26, 2015
Mastering Customer-Centric Culture: The 5 Essential Disciplines
Kate Feather
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January 25, 2015
What Causes B2B Customers to Churn? Three Things, and “Price” Isn’t One of Them
Christine Crandell
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January 22, 2015
The Ultimate List of Net Promoter® Best Practice Tips
Adam Ramshaw
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January 22, 2015
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Page 24 of 27
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024