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Love Those Lemons: When They Complain, Make Lemonade

Lynn Hunsaker -

Oh, How Easy It Is to Fix Someone Else’s Customer Service Bloopers

Lori Feldman -

You Don’t Know Jack–but You Can Sell to Him

Jim Romano -

Stop Telling Your Employees How to Think

Alison Bond -

Tear Down Departmental Boundaries and Stop Shooting Yourself in the Foot

Jerry Sparger -

FirstWave to Present at Return2Customer2008; Lisa Cramer to Share Expert Advice on the Advantages of Lead Scoring

News Editor -

Multichannel Customer Experience: There’s a Role for Technology

Francis Buttle -

EGain’s Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008

News Editor -

Customers Can Handle More Than One Channel, so Why Can’t You?

Akin Arikan -

Searching for the CRM Holy Grail

Graham Hill -

Don’t Bother Me With Social Media–I Have to Sell Something! (Part II)

Andrew Rudin -

Xactly Launches Revolutionary New Application for Non-Cash Rewards

News Editor -

Why Most Online Communities Fail

John Todor -

Open-E Sees Strong Channel Growth, Addressing Rapidly Growing Market for Next-Generation IP Storage Management Software

News Editor -

Astute Solutions Launches ePowerCenter 7.0

News Editor -

Genesys Introduces Next-Generation Genesys Voice Platform 8 to Improve the Customer Experience

News Editor -

CDMS Is in Fourfold Award Shortlist Whirlwind

News Editor -

Next-Generation Campaign Management: Engage Your Customers

Elana Anderson -

Corporate 2.0: Some Companies Are Catching On–and They Are Fast!

Vandana Ahuja -

Optima Value Group, the U.K.’s Fastest Growing MSP, Deploys Portrait Software’s Next-Generation Marketing Suite

News Editor -
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