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Trait-centered Leadership vs. Servant Leadership

Sharon Drew Morgen -

Enhancing First-Contact Resolution with AI-Powered Automation in Contact Centers

Maulik Pandya -

Transforming Retail Customer Experience with IoT

Mrunal Chokshi -

Linking EX to CX: The How and Why

Howard Lax -

Enhancing home services with call tracking tech

Chris Todd -

Companies are replacing more martech, focused on integrations and APIs, and still expanding their stacks

Scott Brinker -

How to Join the Personalisation Revolution to Move from Ordinary to Extraordinary

Colin Shaw -

Beyond the Inbox: How AI Enhances Email Marketing’s Relevance and Impact

Tara DeZao -

Omnichannel Strategies: Challenges and Building Blocks

Annette Franz -
The Evolution of Data Exchange Software

The Evolution of Data Exchange Software

Prince Kumar -

Data Standardization as a Catalyst for Improved Analytics and Strategic Planning

Richa Pokhriyal -
team working together brainstorming email marketing ideas

How to Generate Fresh Ideas for Your Email Marketing Campaigns

Liviu Tanase -

Why the Telecom Industry Should opt for a Self-Service Portal: 7 Powerful Reasons

Dhvanil Reshamwala -

How to Define and Execute a B2B Customer Experience Strategy

Ricardo Saltz Gulko -

5 Steps to Meet the FTC’s New Fake Review Standards

Michael Podolsky -

Master Salesforce CPQ: 5 Mistakes That Could Derail Your Implementation

Richa Pokhriyal -

Skills-Based Hiring Makes Sense for Customer Service Agents

Chandal Nolasco da Silva -

Walking the Talk with AI

Bob Apollo -

Buyer Insights That Should Guide Your Planning for 2025

David Dodd -

CX Day: Better Outcomes for Everyone

Lynn Hunsaker -
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