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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Article
Page 79
Article
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Where Does Your Customer Experience Begin and End?
Colin Shaw
-
March 26, 2007
Cause and Effect: Beware of Ephiphenomenal Effects in Web Analytics
Paul Legutko
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March 26, 2007
A Customer-Experience Map Points the Way for One Insurance Company
Lane Michel
-
March 26, 2007
A Time for Everything: With Dynamic Mapping, You Can Talk to the Right Customers at the Right Time
Howard Schneider
-
March 19, 2007
“Profiling Helps Us Help Our Customers”: How Microsoft Approaches Customer Analytics
Jim Sterne
-
March 19, 2007
You’ve Got Data: Now What Do You Do With It?
Graham Hill
-
March 12, 2007
Don’t Just Collect Customer Satisfaction Data; Do Something With It
Bob Kaden
-
March 12, 2007
Data, Data Everywhere … The Key Is Doing Something With It
Michael Lowenstein
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March 12, 2007
True Insight Means Approaching Your Customers Differently
Jim Barnes
-
March 5, 2007
A Vacation Is Not a One-Off Sale
Michael Collins
-
March 5, 2007
“Deep Marketing” Engages Customers
Denis Pombriant
-
March 5, 2007
If You Want Your Brand to Shine, Shun Celebrities for Customer Recognition
Graham Ede
-
February 26, 2007
SMBs Looking to Raise Their Profiles Need to Examine Their Own Experience
Brent Leary
-
February 26, 2007
“Customer Managed Relationships”: I Never Thought I’d Have So Much Fun in the Bathroom
Paul Greenberg
-
February 19, 2007
Do All Your Departments View Your Customers the Same Way?
Harvey Koeppel
-
February 19, 2007
When–and How–Should You “Fire” a Customer?
John Chisholm
-
February 19, 2007
You Are Not the Target Audience
Jim Sterne
-
February 12, 2007
Design a Differentiated Online Experience: Insights from eBay China and Taobao
Sampson Lee
-
February 12, 2007
Harness the Power of Technology for an Exceptional Customer Experience
Kate Leggett
-
February 12, 2007
First, Define What a Valuable Experience Is for Your Customers
Colin Shaw
-
February 5, 2007
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