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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Employee Engagement
Innovation
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Page 5
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Chief Customer Officers Can Stop Shrinkflation and Skimpflation
Lynn Hunsaker
-
August 1, 2022
6 Questions to Assess Your Contact Center’s Readiness to Identify Customer-Impacting Issues
Jeremy Watkin
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July 20, 2022
Build Effective Buyer-Driven Experiences Using Intelligence and Sales Enablement
Ardath Albee
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July 15, 2022
Using Lifetime Value of a Customer in a CX Business Case: 4 Steps to Make the CFO Your Friend!
John Goodman
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July 8, 2022
Knowledge Graphs, a Tool to Support Successful Digital Transformation Programs
Seth Earley
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July 1, 2022
Three Short Case Studies of Removing or Creating Friction
Bill Price
-
June 17, 2022
B2B Buyer Research: 3 Ways to Stand Out from Similar Competitors in Pitches
Doug Hutton
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June 16, 2022
From Cost Center to Value Creator: Time to Get Honest About Customer Service’s Worth
Edwin Van der Ouderaa
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June 14, 2022
Sign Me Up! 10 Tips for Success with Subscription Business Models
Amanda Davis
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June 9, 2022
4 Internal Customer Support Practices for the Modern Contact Center
Jeremy Watkin
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May 10, 2022
How to Build Momentum with B2B Buyer-Driven Experiences
Ardath Albee
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May 8, 2022
Your Contact Center Monitoring and Coaching May Be Doing More Harm Than Good
John Goodman
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April 19, 2022
The Coming Tsunami of Need — Knowledge Management for Artificial Intelligence
Seth Earley
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April 18, 2022
Sales, Marketing, and Customer Success — Three Revenue Teams, One Customer Experience
Brent Keltner
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April 14, 2022
How to Galvanize a Business Around Customer Issues to Reduce Friction and Contact Volume
Bill Price
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April 6, 2022
How to Motivate Executive Buy-in for CX, EX, and PX
Lynn Hunsaker
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April 5, 2022
4 Ways to Avoid Innovation Catastrophe in Experiential Design
Dave Fish
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March 24, 2022
Direct-to-Consumer: What It Means for Legacy Brands
Amanda Davis
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March 16, 2022
Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey
Jeremy Watkin
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March 4, 2022
5 Key Elements of a Compelling B2B Buyer-Driven Experience
Ardath Albee
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March 1, 2022
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Page 5 of 97
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Manash Chaudhuri
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[Book Review] Jonah Berger Unveils the Hidden Power of Words
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