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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
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Voice of Customer
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Contact Center
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Page 91
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Erase Dumb Contacts, Melt Snowballs and Enhance the Voice of the Customer
Gwynne Young
-
July 18, 2005
How Much of the Chain Does Your Strategy Encompass?
Paul Greenberg
-
July 18, 2005
If You Benchmark, You’ll Find Customer-Centricity Sells Itself
Lior Arussy
-
July 11, 2005
You Know You Don’t Have a Customer-Centric Strategy When …
Gwynne Young
-
July 11, 2005
How Do You Trump Willy Wonka? Align Your People to a Customer-Centric Organization
Ken Wells
-
July 4, 2005
Don’t Let Your Strategy Be Another Statistic: Here Are Four Keys To Making It Work
Dick Lee
-
July 4, 2005
When It Comes to Strategy, Don’t Take a Page From Telecoms
David Rance
-
July 4, 2005
How Do You Evaluate Your CRM Implementation?
Sampson Lee
-
June 27, 2005
Here’s the Right Way To Audition CRM Software
Lance Kyle
-
June 20, 2005
Turbo-Charge Your CRM Project for Success: Have a Process in Place
Jim Dickie
-
June 20, 2005
Before Implementing CRM Software, Redesign Your Workflow–All of It!
Dick Lee
-
June 20, 2005
Don’t Let Customers Sneak Out the Back Door!
Tony Hayward
-
June 20, 2005
Mobile CRM Increases Productivity
Jeff Dutrizac
-
June 13, 2005
You Don’t Need a Data Warehouse To Have Business Intelligence
Todd King
-
June 13, 2005
You Have To Be Agile: How Technology Is Changing Your Approach to Customers
Peter Callaghan
-
June 13, 2005
“Chat” Is Not a Strategy: Don’t Just Adopt New Technology; Adapt to It
Cindy Curtin
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June 13, 2005
Have CRM Vendors Ever Heard of Customer-Centricity? (What I Learned When Buying CRM Software)
Bonnie Buchanan
-
June 6, 2005
The CRM Investment Primer: How Do You Make the Right Technology Investment In CRM?
Mei Lin Fung
-
June 6, 2005
Measure the Application’s Performance Against Your Key Objectives
Jeff Kostermans
-
June 6, 2005
CRM Technology: Who’s Automating Your Sales Force?
Mark Concannon
-
June 6, 2005
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