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CustomerThink
Editor’s Pick
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Digital Marketing
Sales Performance
Service and Support
Social Business
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Customer Journey
Customer Loyalty
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Personalization
Voice of Customer
Technology
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Page 80
Article
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Advice to CMOs: Have Your Metrics in Place; Have a Strategic Vision; and Work Well With Others
Naras Eechambadi
-
January 21, 2007
Don’t Rush to Rely on the Magic “One Number” Loyalty Score
Michael Lowenstein
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January 21, 2007
Apply the “People Prescription” to Call Centers
Mei Lin Fung
-
January 21, 2007
Advice to the Chief Customer Officer: Beware the Silos
Jeanne Bliss
-
January 15, 2007
Why Is She Buying This?
Jim Barnes
-
January 14, 2007
What’s New? Everyone in Your Business Can Finally Concentrate on the Customer
Denis Pombriant
-
January 14, 2007
Build a Customer-Centric CxO Team: CRM Resolutions for 2007
Bob Thompson
-
January 8, 2007
CRM: You Can Reach a Higher Consciousness
Dick Lee
-
January 8, 2007
My Advice for CEOs: Consider 2007 the Year of Alignment
David Rance
-
January 8, 2007
Who Is Educating the Next Generation?
Francis Buttle
-
December 18, 2006
Was That a Tipping Point We Just Lived Through?
Denis Pombriant
-
December 18, 2006
The QM/Recording Market Looks Bright
Donna Fluss
-
December 18, 2006
If Sales Effectiveness Were Baseball, the World Series Would Still Be a Few Years Away
Liz Roche
-
December 11, 2006
Customers Are Expecting You to Know Them Better
Gil Ben-Dov
-
December 11, 2006
More Companies Are Listening to Customers, But Others Have Backtracked
Olga Botero
-
December 11, 2006
Is It the Beginning of the End for CRM or the End of the Beginning?
Dick Lee
-
December 4, 2006
Marketers Can’t Continue These Worst Practices
Howard Schneider
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December 4, 2006
Companies Are Actually Engaging in Conversations With Customers
Christopher Carfi
-
December 4, 2006
The Smell of French Fries: Fast Food Restaurants Ignore the Integrated Sensory Experience
Sampson Lee
-
November 27, 2006
Car Dealers Could Profit From Relationship-Building
Jim Barnes
-
November 27, 2006
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