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CustomerThink
Editor’s Pick
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Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
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Page 78
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Your Call Center Employees Can Help You Minimize the Cost of Research Without Sacrificing Quality
Bob Kaden
-
May 14, 2007
Service Reps: Know Their Passion, Improve Their Performance
Bob Furniss
-
May 14, 2007
Do You Want Robots or Magic in Your Contact Center?
Olga Botero
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May 7, 2007
Don’t Use First-Call Resolution as an Excuse to Shunt Customers Aside
Betsy Wood
-
May 7, 2007
Most Call Centers Are Too Efficient to Be Effective
Sampson Lee
-
May 7, 2007
The Wonderful World of Wikis Is Changing the Face of CRM
Bill Price
-
April 30, 2007
Employee Ambassadors: Employee Attitudes, Beliefs and Actions Affect Customer Loyalty
Michael Lowenstein
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April 30, 2007
Your Call Center Agent Is an Untapped Resource
Denis Pombriant
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April 30, 2007
Customer Surveys Can Be Short and Effective–and Build Loyalty at the Sales Level
Barry Trailer
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April 23, 2007
An “Inconvenient Truth” About Sales: It’s Time for a Climate Change in Lead Management
Dick Lee
-
April 23, 2007
Sales Effectiveness Technology: Underground Railroad or Value-Based Superhighway?
Liz Roche
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April 16, 2007
Build Commission Plans That Motivate Salespeople Without Blowing the Budget
Michael Torto
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April 16, 2007
Commodity Creep: Are You Managing It?
Jill Griffin
-
April 16, 2007
When the Sales Hat Won’t Fit: You Can Help Non-Salespeople Sell
Dick Lee
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April 9, 2007
“On My Honor, as a Salesperson . . .”: Why Sales Ethics Matter
Andrew Rudin
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April 9, 2007
Opportunity Intelligence Helps You Sift Through a Wealth of Information
Umberto Milletti
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April 9, 2007
Customer Insights Go Real Time: Marketing at the Moment of Truth
Naras Eechambadi
-
April 3, 2007
Would Your Customer Say Yes a Second Time?
John Holland
-
April 2, 2007
Value Is as Value Does: How a Fortune 100 Pharmaceutical Company Calculates Value
Scott Santucci
-
April 2, 2007
Break Through the Noise to Gain an Edge in Sales
Gil Ben-Dov
-
April 2, 2007
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