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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Page 76
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Six Stages of Customer Loyalty and How to Leverage Them: Nurture First-Time Customers and Serve Up Value for Repeat...
Jill Griffin
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September 10, 2007
Leverage the Six Stages of Customer Loyalty: Attract Suspects and Convert Prospects
Jill Griffin
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September 4, 2007
The Small Wow! Simple Surprises Can Delight Customers
Jim Barnes
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September 4, 2007
Global CRM: Make the Customer the Design Point
Liz Roche
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August 20, 2007
Don’t Manage All Industrial B2B Firms the Same Way
Silvana Buljan
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August 20, 2007
Building Customer Loyalty in Wireless Communications Is Not a Mission Impossible
Mike Coutour
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August 20, 2007
Lawyers, Too, Can Benefit From CRM
Silvana Buljan
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August 6, 2007
Approaching the U.S. Market, Global Retail Giant Tesco Will Continue to Build Loyalty Through Research
Tim Phillips
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August 6, 2007
Corporate Blogs Can Make Organizations Customer-Centric
Vandana Ahuja
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August 6, 2007
Connect the Dots From Product to User Experience
Jeanne Bliss
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July 23, 2007
Sell Your Salesforce on the Importance of Sharing Information
Liz Roche
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July 23, 2007
Make Change Stick: How Toyota Implemented Lean CRM
Graham Hill
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July 23, 2007
Don’t Silo-Out the Customer Service Department
David Rance
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July 16, 2007
If You Just Count Customers as “Speed Kills,” You’ll Kill Your Business Growth
Jeanne Bliss
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July 16, 2007
Why Do We Give Customer-Centric Planning Such Short Shrift?
Dick Lee
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July 16, 2007
Good Service Doesn’t Mean Customer-Centric
Paul Greenberg
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July 9, 2007
Don’t Just Change the Company-Centric Tires; Go for the Full, Customer-Centric Alignment
Dick Lee
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July 9, 2007
If You Want Customer-Centricity to Take Hold for the Long Term, You Need Full-Fledged CRM Training
Silvana Buljan
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July 9, 2007
You and Your Employees Must Live a CRM Collaborative Culture
Silvana Buljan
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July 2, 2007
You Can Cross the Line of Chaos to Make Your Organization Customer-Focused
David Rance
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July 2, 2007
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