Carl Zeiss Honored for Delivering ‘World-Class’ Customer Service


Share on LinkedIn

Earns Omega’s prestigious NorthFace ScoreBoard Award for exceeding customer

OBERKOCHEN/Germany, PEABODY/Mass./USA Oct. 20, 2011 — Carl Zeiss Nano
Technology Systems, a company of the Carl Zeiss group and leading global
provider of electron and ion beam microscopes, today announced that it has
been awarded the NorthFace ScoreBoard AwardSM from Omega Management Group
Corp. ( in recognition of achieving excellence in
customer service and support in 2010.

“The NorthFace ScoreBoard Award recognizes organizations who not only offer
exemplary customer service, but who also center their existence on a deep
commitment to exceeding customer expectations,” said John Alexander
Maraganis, president & CEO of Omega.”

Since 2000, the award has been presented annually to companies who, as rated
solely by their own customers, exceeded expectations in customer
satisfaction during the prior calendar year. Omega is an expert in customer
experience management (CEM) strategy, and helps companies boost revenue and
profits by consistently exceeding customer expectations for service quality.

“Our customer base is one of our greatest assets, and providing them with
exceptional service and support is critical to our success,” said Frank
Stietz, managing director of Carl Zeiss NTS GmbH. “We are honored to be a
recipient of the NorthFace ScoreBoard Award. It validates our efforts and
inspires us to continue to focus on service excellence.”

Herb Hughes, vice president of customer support at Carl Zeiss NTS LLC, and
Otto Boucky, global head of service at Carl Zeiss NTS agreed. “We are very
excited about having been selected to receive this award. It is truly a
culmination of years of effort to achieve this level of performance. To have
this recognized by an outside company like Omega makes it all the more

Carl Zeiss
The Carl Zeiss Group is a leading group of companies operating worldwide in
the optical and opto-electronic industries. Carl Zeiss offers innovative
solutions for the future-oriented markets of Medical and Research Solutions,
Industrial Solutions, Eye Care and Lifestyle Products. During fiscal year
2009/10 the group of companies generated revenues of around EUR 2.98
billion. From fiscal year 2010/11 onward, eyeglass lens manufacturer Carl
Zeiss Vision will be integrated as an autonomous business group (revenues of
EUR 880 million in fiscal year 2009/10). The Carl Zeiss Group now has
approximately 24,000 employees, including more than 10,000 in Germany. The
Carl Zeiss business groups hold leading positions in their markets. Carl
Zeiss AG, Oberkochen, is fully owned by the Carl Zeiss Stiftung (Carl Zeiss

Carl Zeiss NTS
Carl Zeiss NTS GmbH is the Nano Technology Systems Division of Carl Zeiss.
As a pioneer in electron microscopy with more than 60 years of experience,
Carl Zeiss NTS is one of the leading manufacturers of electron and
ion-optical systems for the imaging, physical and chemical analysis and
measurement of specimens with resolution in the picometer range. The company
offers a broad spectrum of application and service solutions for the fields
of nanotechnology, materials research and life sciences. Carl Zeiss NTS GmbH
is headquartered in Oberkochen, Germany, and has subsidiaries in England,
France, the USA and Singapore. The company has a global workforce of about
650 people.

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here