C3/CustomerContactChannels to Add 1,500 Customer Management Positions in U.S.


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C3/CustomerContactChannels to Add 1,500 Customer Management Positions

New business opportunities in ’12 creates more demand for increased

July 11, 2012 – C3/CustomerContactChannels (“C3”), a global provider of
customer management solutions, announced today that it is adding up to 1,500
jobs to service its fast growing roster of Fortune 500 clients. Most of the
positions are for customer contact representatives who will handle inbound
consumer calls, and some that will exclusively handle issues and inquiries
that originate through social media. The jobs will be spread throughout
three C3 call centers in Salt Lake City, Utah; McGregor, Texas; and Twin
Falls, Idaho.

C3 President/Chief Operating Officer Richard Ferry said the new hires will
work with clients in the telecommunications, health care and
travel/hospitality industries.

“If you’re someone who enjoys working with people and helping them solve
problems, we have a great opportunity for you at C3,” said Ferry. “Our
company is in rapid growth mode right now and we’re looking for the right
team members to help take us to the next level. It’s an exciting time to be
part of something big and different.”

C3/CustomerContactChannels differentiates itself among other customer
contact businesses because of its company culture that strikes the perfect
balance of both client and employee focus. The culture emphasizes employee
development and advancement, and encourages community involvement, all
within a stimulating environment that is both fun and exciting.

“C3 has done a good job of replicating its high-standard culture throughout
the entire enterprise,” said Ferry. “Whether you’re assigned to a facility
in the United States, the Philippines, China or Bulgaria, you know you’re in
a C3 facility. There is a consistent look and feel at every location,
similar to the uniformity you’d find in a franchising system. Our employees
understand they are one team with the same mission. For clients, this means
we are able to ramp programs more quickly, seamlessly integrate with their
contacts, produce above average quality scores and retain employees longer.”

Last month, C3, along with one of its health care clients, won Contact
Center World’s annual “Best Outsourcing Partnership Award” for the United
States and is now a finalist for the worldwide partnership award.

C3/CustomerContactChannels offers forward-thinking customer management
solutions for medium to large-sized companies in a wide-range of industries.
C3 has set itself apart by implementing best practices learned from the
collective experience of its senior management team, each who has been in
the contact center business for the vast majority of their careers. A senior
level executive maintains a hands-on relationship with every C3 client.

C3 is looking for applicants with prior call center/customer service
experience but urges those who have a passion for helping people to apply
for consideration. The company is also hiring managerial positions as well,
and offers a multitude of career advancement opportunities. Anyone
interested in applying for a job at C3, or learning more about the
qualifications, can do so by visiting jobs.c3connect.com.

About C3
C3/CustomerContactChannels is a global provider of BPO services unlike any
other in the market today. Solutions include Sales, Service, Performance
Optimization, Reputation Management and complete customer interaction
management via traditional, web, and emerging communication channels. C3 is
there to positively engage and promote our clients’ brand with every contact
we make with their customers from locations that span the globe. With a
team that is thousands of employees strong, the Company is headquartered in
Plantation, FL. More information can be found at

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