…here’s Tactic 82 from
If It Wasn’t For The Customers I’d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber
It is incredibly easy for misunderstanding to occur in short form messages due to characters limitations. That’s another reason to switch away from interacting on places like Twitter when dealing with a customer or customers. It’s also important to make sure you “tweet” only one idea/topic per short message, avoid abbreviations if possible, and take time to craft that one topic. Express the idea simply.
Tweeting and other short forms of communication may look easy, but in fact, they are much harder to write than other longer forms.
Want to be notified when the book is available? Or talk about the contents, or get help with difficult customers. Join our discussion group.
