But If You Do Use Twitter To Communicate With Customers


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…here’s Tactic 82 from

If It Wasn’t For The Customers I’d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber

It is incredibly easy for misunderstanding to occur in short form messages due to characters limitations. That’s another reason to switch away from interacting on places like Twitter when dealing with a customer or customers. It’s also important to make sure you “tweet” only one idea/topic per short message, avoid abbreviations if possible, and take time to craft that one topic. Express the idea simply.

Tweeting and other short forms of communication may look easy, but in fact, they are much harder to write than other longer forms.

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Republished with author's permission from original post.

Robert Bacal
Robert began his career as an educator and trainer at the age of twenty (which is over 30 years ago!), as a teaching assistant at Concordia University. Since then he as trained teachers for the college and high school level, taught at several universities and trained thousands of employees and managers in customer service, conflict management and performance appraisal and performance management skills.


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