Bouygues Telecom Deploying Quality Monitoring Software From Verint Witness Actionable Solutions

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WEYBRIDGE, UK and MELVILLE, N.Y., January 5, 2009 – Verint® Systems Inc. today announced that Bouygues Telecom—the French telecommunications operator—is implementing the next-generation Impact 360® Quality Monitoring solution from Verint® Witness Actionable Solutions®. Bouygues Telecom is deploying the software across some 2,000 agent seats in its six customer relations centers located across France.

Implementing Impact 360 Quality Monitoring is part of Bouygues Telecom’s ongoing program to deliver the highest standard of service, regardless of the point of contact for the customer. The company operates its own customer contact centers, supports the European Foundation for Quality Management, and is committed to ensuring consistent quality across its contact centers, Bouygues Telecom Club Stores and online operations. The organization selected Impact 360 following an in-depth technical review, and believes that the Verint workforce optimization software will help deliver critical quality improvements through active performance assessments, and more focused agent training and development.

“At Bouygues Telecom, we’re committed to the continuous development of our customer relations activities to help ensure consistent quality across all our key contact channels. Workforce optimization solutions, such as quality monitoring and speech analytics, can play an important role in helping us deliver on our service pledge. We look forward to a successful deployment of our new Impact 360 solutions, which we believe will help us differentiate our services in an increasingly competitive market,” comments Thierry Prat, contact center IT manager, Bouygues Telecom. “Verint Witness Actionable Solutions clearly has a distinct approach to how unified, analytics-driven workforce optimization technology can help deliver significant performance and quality improvements, and we look forward to enjoying these benefits as our project progresses.”

“Bouygues Telecom consistently sets the standard for high-quality customer service in France, so we’re delighted that it has selected Verint and our Impact 360 software to support continuous quality improvement across its contact centers,” adds David Parcell, managing director, EMEA, Verint Systems. “We already work successfully with major EMEA communications providers, and as such, are pleased that Bouygues Telecom has again confirmed Verint as a leading provider in the extremely competitive telecommunications sector.”

About Impact 360 Quality Monitoring and Impact 360 Speech Analytics

Impact 360 Quality Monitoring is part of the Impact 360 Workforce Optimization suite from Verint Witness Actionable Solutions. With the ability to capture interactions across traditional TDM, IP and mixed telephony environments, it features high-volume and business-driven multimedia call recording functionality, combined with robust performance management and actionable learning capabilities.

Impact 360 Speech Analytics automatically categorizes and analyzes call content to reveal the root causes of customer perceptions, business outcomes, and call volumes—and helps organizations identify improvement areas, market opportunities, competitive insights and trends that might otherwise go undetected.

About Bouygues Telecom
Founded in 1994, Bouygues Telecom has more than 9.7 million customers, achieved 2008 sales of over €5 billion, and employs some 8,650 staff—2,000 of whom work as customer advisors in the company’s six customer relations centers all located in France. The company’s goal is to become France’s preferred communication services partner offering mobile, fixed, TV and Internet services. This year, for the third year running, Bouygues Telecom was chosen as the top customer relations performer in the BearingPoint/TNS Sofres ranking of mobile phone providers in France. For more information, please visit www.bouyguestelecom.fr.

About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com .

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company’s Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc.

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