Bold Software Introduces Beta Version of Web Client for its Leading Live Chat Software

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Live Chat Agents Can Engage with Website Visitors via Standard Web Browsers

Wichita, KS, June 10, 2010 – Bold Software today announced a beta program
for a new web client interface, allowing website businesses the flexibility
to handle live chat interactions through any standard browser. Live chat
agents need only an Internet connection to log in to their account and begin
taking chats. The Bold Software Web Client beta supports Internet Explorer,
Firefox, Chrome and Safari web browsers.

“Using input from our customers, we developed the live chat
web client to make it even easier for businesses
to access the benefits of live chat technology,” said Bold Software
President and CEO Steve Castro-Miller. “As live chat increasingly becomes a
critical tool in the sales and support mix, the web client provides a
solution that supports a remote workforce or even agents working in a
mixed-platform environment. And with the web client, website businesses get
a fast and secure way to scale their live chat implementation.”

Accessing the Live Chat Web Client

The web client beta is available immediately to all Bold Software customers
using any version of the live chat product, including BoldChat
Basic, Pro or Premier and all versions of
BoldCCM. In just a few simple steps – even fewer for existing customers –
website owners are up and running, ready to view website visitors and chat
with them via the web client.

The interface was carefully designed to reduce training costs even though it
includes all the powerful features offered by Bold Software. Agents have
all the in-chat tools they’ve come to rely on including auto-spell checking,
push page, and real time supervisory coaching. A limited set of
administrative functions are also supported including the creation of new
agents.

To learn more, visit the BoldChat
website and engage in a live chat with a product
specialist 24 hours a day, 7 days a week.

About Bold Software:

Bold Software LLC, is a leading provider of world-class web communication
tools designed to help businesses improve online support and increase sales.
Using Bold Software’s live chat, click-to-call, email management, and active
co-browsing tools, businesses can quickly and effectively engage visitors on
their website. Bold Software sells a wide variety of competitively-priced
products under the BoldChat, BoldCall, and BoldCCM brand names. Businesses
of all sizes – from small proprietorships to large ecommerce enterprises –
can provide more intelligent online customer interactions and close more
sales using Bold Software solutions. The company is headquartered in
Wichita, KS, with thousands of customers around the world including 3M,
American Cancer Society, Corel, Dean & DeLuca, and ViewSonic. For more
information about Bold Software, go to www.BoldSoft.com or call
1-866-753-9933.

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