Bold Software announces BoldChat iPhone App for live chat anytime, anywhere

0
11

Share on LinkedIn

Bold Software Announces BoldChat iPhone App

Application Enables Website Owners to Engage in Live Chats with Visitors
Anytime, Anywhere

Wichita, KS, April 7, 2010 – Bold Software today announced the availability
of the BoldChat iPhone App
, un-tethering
website owners to chat with visitors anytime, anywhere. Customers can see a
complete and real-time list of visitors currently on site; they can
proactively invite visitors; and chat with them using direct text
interaction or intelligent canned messages, all from an iPhone.

“Every customer counts more than ever for website owners, and customers
today expect service 24/7,” stated Bold Software President and CEO Steve
Castro-Miller. “As a result, we developed the BoldChat iPhone application to
help website owners, regardless of location, provide a stellar customer
experience for online shoppers. With this app, e-tailers get the same
offering – in a mobile format – that enables them to drive superlative
support and increased conversions while they are away from their computer.”

BoldChat iPhone App Features

BoldChat users can use the iPhone app to:

. See visitors in real-time

. Be notified of incoming chats

. Sort visitors by time on site, website, or country

. Investigate visit history including referrer URL and keywords

. Proactively invite visitors

. Chat live with visitors

. Access canned messages easily

. Utilize predictive logic for suggested canned messages

. Manage multiple chats

ExposureManager is a full-service online sales resource for professional
photographers. The company partners with more than 6,500 photographers,
providing them with everything they need to create a branded website where
they can upload photos, manage galleries, and fulfill orders for customers.
The company has been using successfully using BoldChat live chat technology
since October 2009. ExposureManager’s experienced customer support team
responds to chats with customers and photographers alike. Since implementing
live chat, ExposureManager has seen a 10 percent increase in sales.

“We’ve had a very positive experience working with Bold Software, and, as a
Mac and iPhone enthusiast, I was excited to give this app a try,” said
Donovan Janus, founder and CEO, ExposureManager. “Although I’m not on the
front lines manning the chat sessions every day, I’ve found the BoldChat
iPhone app is a great way for me to monitor this important aspect of our
customer support experience no matter where I am. Right at my fingertips I
have the ability to see when our customer service agents are engaging in a
chat session, and watch the kind of questions we’re getting. That’s great
information that helps me make decisions on how to improve our site.”

Downloading the BoldChat iPhone App

The iPhone app requires that users establish a Bold Software account.

In just a few simple steps – even fewer for existing BoldChat customers –
website owners are up and running, ready to view website visitors and chat
with them via the BoldChat iPhone App.

The BoldChat iPhone App is priced at a one-time cost of $9.99 and is
available in Apple’s App Store which can be accessed through iTunes or
directly from an iPhone device. Searching the store for “boldchat” will
successfully direct people to the application.

To learn more, visit
the BoldChat website
.

About Bold Software:

Bold Software LLC, is a leading provider of world-class web communication
tools designed to help businesses improve online support and increase sales.
Using Bold Software’s live chat, click-to-call, email management, and active
co-browsing tools, businesses can quickly and effectively engage visitors on
their website. Bold Software sells a wide variety of competitively-priced
products under the BoldChat, BoldCall, and BoldCCM brand names. Businesses
of all sizes – from small proprietorships to large ecommerce enterprises –
can provide more intelligent online customer interactions and close more
sales using Bold Software solutions. The company is headquartered in
Wichita, KS, with thousands of customers around the world including 3M,
American Cancer Society, Corel, Dean & DeLuca, and ViewSonic. For more
information about Bold Software, go to www.BoldSoft.com or call
1-866-753-9933.

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here