The Best Airline Flight That You Were Never On!


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Most of the time, being a frequent global traveler, I am glad I am not on an airplane.

I know sometimes I may needle and pick on the airline industry as they often times don’t create an exceptional travel experience.

However, this is one flight I wish I was on. I bet once you see the video you are going to wish you were on this flight too!

I am going to give you a little foreshadowing.

Yes, this is a “staged” experience but if you think about it, shouldn’t every customer experience be staged?

Every organization has an opportunity to create exceptional experiences for their customers. Just like in this wonderful example, creating exceptional experiences takes creativity, internal service cooperation and speed.

My hope is that this video brings you some holiday joy and inspires you to create your own exceptional experiences!

If you don’t see the video above, just click here to view this incredibly awesome customer experience.

Republished with author's permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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