Believe, Ask, Try What Customer Experience Has to Offer


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More than ever, I’ve had the mindset that if you don’t believe, don’t ask, and don’t try, you’ll never discover the effect a great customer experience can have.

You’d be surprised how much you can really accomplish when you just act. Make a decision, then act on it.

What thoughts have you had recently about what your organization can do better? What are some of the key terms you see in your customer feedback? Maybe you need to solicit a little bit more customer feedback?

Are you getting results?

Is your current customer experience path leading to the results you REALLY want? Are customer trends going in a positive direction? Are you getting everything you want from your existing customer service program?

Are your service techniques and system technologies getting you closer to your customers and enhancing their experience with you?

If we want our customers to have a superior customer experience, we need to examine our beliefs. What we think affects what we do. We can do many things to deliver great customer experiences and turn any negative moment into a positive customer experience and memory.

-Kate Nasser, The PeopleSkills Coach

The key is in understanding that our beliefs affect our desires. Kate Nasser, the People Skills Coach, recently outlined 10 winning beliefs for superior customer experience. Each of these requires us to examine our innermost customer service desires.

Desires are what we seek for, work towards, and ultimately what we want to achieve. We act on our desires and end up with the result of what we initially believed in.

Believe. Ask. Try.

Your customer experience needs focus on what you believe in your organization. Your customer experience needs encourage asking how you can make whatever process you serve to your customer better. Your customer experience needs use new and innovative ways to try and deliver service to your customer.

Take charge of your customer experience future.

If you believe in the power of a positive customer experience, ask the right questions of what makes an exceptional experience for your customers, then try to implement what matters most to customers, you’ll taste of what customer experience has to offer.

Effectively implemented, you’ll build positive goodwill with customers that will help them with the decision process when looking for a product or service provider. Embrace customer experience and take a chance in doing something new today.

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!


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