Axios Systems Reveals that Over Half of IT Departments Fail to Deliver Value

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IT unable to provide real-time metrics, while importance of Service Value
Management (SVM) emerges

Herndon, Virginia, September 28, 2009 – Axios Systems
, the world’s leading independent provider of
enterprise IT Service Management (ITSM) solutions, including assyst
software, today reveals the
results of a global survey showing that half (57 percent) of IT executives
believe that their IT systems, processes and services still do not deliver
the value expected by the business. The research further underlines the need
for organizations to adopt a Service Value Management (SVM) approach to help
IT deliver more business alignment.

The global study by Axios Systems found that
64 percent of respondents are unable to provide the business and IT
executives with real-time quantifiable metrics demonstrating the value of IT
services and assets. Despite huge investments in IT, it appears
organizations still lack the systems, processes and best practice approaches
(e.g. ITIL) for IT management that would help overcome these challenges. As
budgets come under close scrutiny, over a third (39 percent) of IT
professionals claimed that business decision makers still do not understand
the value IT brings to the business.

According to the research, 63 percent of respondents are focused on cost
reduction as the principal driver for IT projects over the next 12 months,
followed by Change Management and compliance. When these business drivers
are considered, the need for a new, more pragmatic and value-orientated
approach to IT becomes increasingly important. Consequently, Axios Systems
believes that Service Value Management (SVM)
will emerge and grow as an approach for IT executives.

The focus on cost reduction and Change Management is being echoed in the
specific technologies under consideration for the next 12 months. The major
projects cited by respondents included Configuration Management Database
(CMDB) (22 percent), Change Management (19 percent) and Service Catalog (18
percent) deployments. In addition, 16 percent of respondents are planning
Service Desk upgrades or replacements. When these projects are implemented
at the same time, it emphasizes IT’s focus on trying to understand the value
of its IT assets, as well as finding ways to reduce costs and support
business transformation initiatives.

Ailsa Symeonides, Sales and Marketing Director at Axios Systems
, says, “As organizations look to reduce
costs and conduct major business Change Management programs, the role of IT
and its business value becomes increasingly important. Our study highlights
that a gap still remains in IT’s ability to deliver and demonstrate the
value it provides the business. In today’s changing and uncertain world,
this is no longer acceptable and it is our belief that adopting a Service
Value Management (SVM) approach will enable organizations to meet this
challenge head on.”

Sharon Taylor, ITIL V3 Chief Architect and Chief Examiner, says, “Today,
organizations are looking at ways to have more business-driven technology
and this is why Service Value Management (SVM), with ITIL at its foundation,
is such a priority. assyst by
Axios Systems provides enterprises with a
solution that is geared at achieving this and ensures that technology is
truly powering and supporting the enterprise.

The study was conducted in June and July 2009, and is based on over 1500 IT
professionals from North America, Europe and Asia.

Part of this survey took place during a live webcast

hp> by Sharon Taylor, which can be viewed at this link

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About Axios Systems

Axios Systems is the world’s leading
independent provider of enterprise IT Service Management (ITSM) solutions.
Its customer-centric approach, combined with its award-winning software,
enables customers to improve their Service Delivery and Support and deliver
Continual Service Improvement (CSI) by helping to align and realign IT
services to changing business needs, supporting business processes and
improving productivity.

Benefiting from more than 20 years of development and investment around Best
Practice principles, Axios Systems ‘ core
solution, assyst , built
around its market-leading Configuration Management Database (CMDB),
intuitively steers users through the ITIL (Information Technology
Infrastructure Library) processes which help organizations transition toward
the next generation of ITSM and Service Desks. assyst
offers a unique lifecycle
approach to ITSM with the integration of all ITIL processes (including
Incident, Capacity, Problem, Change, Asset, Configuration and Service Level
Management), twelve of which have been verified by Pink Elephant’s
PinkVERIFY service as compatible with industry best practices (based on ITIL
V3), in a fully integrated, out-of-the-box application. It empowers
management with a dashboard-based transparent view of real-time performance
against Service Level Agreements (SLA), and Operations Level Agreements
(OLA) using Web 2.0 technologies.

Implementing assyst into an
organization optimizes IT Infrastructure efficiency, reduces overheads and
lowers the total cost of IT ownership (TCO), helping to ensure a significant
return on investment (ROI) with rapid time-to-value. Axios
also offers a comprehensive
set of consulting and training services to support ITSM best practices in an
organization.

Axios is headquartered in the UK, with
offices across Europe, the Americas, Middle East and Asia Pacific. Axios
‘ global presence is further strengthened
with a worldwide network of partners. For more information, visit:
www.axiossystems.com .

ITIL R is a Registered Trade Mark, and a Registered Community Trade Mark of
the Office of Government Commerce, and is registered in the U.S. Patent and
Trademark Office.

For more information, please contact:

Jessica Baculik

Marketing Associate – North America

Tel (703) 326 9481

Axios Systems

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