Axios Gives Xentrall the ‘X’ Factor with assyst


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Strategic Public Sector Partnership, Xentrall, chooses assyst for its
Shared Services Model

Herndon, Virginia, September 24, 2009 –
Axios Systems, the world’s leading independent provider of enterprise IT
Service Management (ITSM) solutions, has further penetrated the public
sector market with the recent implementation of its out-of-the-box software,
assyst , at Xentrall. Formed
by a public-to-public strategic partnership between Darlington and
Stockton-on-Tees Borough Councils, Xentrall delivers services in Information
Communication Technology (ICT), Design & Print, HR and Finance to both
Xentrall supports Darlington and Stockton in transforming their ICT services
to deliver cost savings and improve efficiencies. The two neighboring
unitary authority councils, with a combined population of around 300,000,
have a culture of innovation and service improvement, and are highly rated
by the Audit Commission. This is shown in their recent Comprehensive
Performance Assessment (CPA) results, which refers to a council’s overall
performance, compared to others in England. Xentrall wanted to consolidate
the separate Service Desks into one to create a centralized support
function, with the possibility of further consolidation of other support
functions further down the line. Its aim in doing this was to provide
efficient and effective support for both councils and to reduce operational
costs, thus maximizing efficiencies.
was chosen by Xentrall
as the solution that would best meet these requirements and provide a
single, consolidated data repository and ITSM tool. assyst
will help Xentrall maximize
the availability of both councils’ key services, including Revenues and
Benefits, Housing Systems and email, in order to provide business users what
they need, when they need it. This will ensure that Xentrall can effectively
support the initiatives of both councils and demonstrate value to the
residents of Darlington and Stockton. Delivering service excellence to the
business user is a key factor in the success of the project and assyst will
allow Xentrall to align its ICT systems and services to the ITIL guidelines
in order to achieve this.
Ian Miles, Head of ICT, Xentrall, says, “We selected the
assyst IT Service Management
tool based on its alignment with ITIL and its multi-tenancy capability,
allowing us to support both councils centrally, while keeping the data
segregated and individual to each council.
Axios clearly demonstrated how they intended to meet our objectives with
and showed us how they
had already helped other organizations achieve similar goals.”
Ailsa Symeonides, Sales and Marketing Director at
Axios Systems, adds, “
Axios already has a proven track record in
the public sector with customers including West Lothian Council, Fife NHS
and Thames Valley Police. assyst’s
capability to enable a Shared
Services model has been utilized by many customers already and the Xentrall
partnership is further proof of its success in this type of implementation.”
Axios Systems and Shared Services
Axios Systems can help both public and
private sector organizations with its award-winning, scalable ITSM software,
, and its highly
experienced consulting and training expertise. The software and services
combined enable customer organizations to succeed in achieving a Shared
Services Model through delivering increased efficiency and effectiveness, as
well as an enhanced experience for stakeholders. Some customers already
using assyst
for Shared
Services include Hull City Council, Service Birmingham and Kingfisher.

About Axios Systems

Axios Systems is the world’s leading
independent provider of enterprise IT Service Management (ITSM) solutions.
Its customer-centric approach, combined with its award-winning software,
enables customers to improve their Service Delivery and Support and deliver
Continual Service Improvement (CSI) by helping to align and realign IT
services to changing business needs, supporting business processes and
improving productivity.
Benefiting from more than 20 years of development and investment around Best
Practice principles, Axios Systems’ core
solution, assyst , built
around its market-leading Configuration Management Database (CMDB),
intuitively steers users through the ITIL (Information Technology
Infrastructure Library) processes which help organizations transition toward
the next generation of ITSM and Service Desks. assyst
offers a unique lifecycle
approach to ITSM with the integration of all ITIL processes (including
Incident, Capacity, Problem, Change, Asset, Configuration and Service Level
Management), twelve of which have been verified by Pink Elephant’s
PinkVERIFY service as compatible with industry best practices (based on ITIL
V3), in a fully integrated, out-of-the-box application. It empowers
management with a dashboard-based transparent view of real-time performance
against Service Level Agreements (SLA), and Operations Level Agreements
(OLA) using Web 2.0 technologies.
Implementing assyst
into an
organization optimizes IT infrastructure efficiency, reduces overheads and
lowers the total cost of IT ownership (TCO), helping to ensure a significant
return on investment (ROI) with rapid time-to-value.
Axios also offers a comprehensive set of
consulting and training services to support ITSM best practices in an
Axios is headquartered in the UK, with
offices across Europe, the Americas, Middle East and Asia Pacific.
Axios’ global presence is further
strengthened with a worldwide network of partners. For more information,

ITIL R is a Registered Trade Mark, and a Registered Community Trade Mark of
the Office of Government Commerce, and is registered in the U.S. Patent and
Trademark Office.


Xentrallis a groundbreaking public-to-public partnership between Darlington
and Stockton-on-Tees Borough Councils set up to deliver key back-office
transactional services. Xentrall delivers services in ICT, Design & Print,
HR and Finance to both councils.

The partnership was set up to deliver cost savings and service improvements
to both councils by consolidating their services into one.

With 8,000 employees and nearly 200,000 residents, Stockton-on-Tees Borough
Council is the larger of the two councils, covering areas including
Billingham, Stockton, Thornaby, Ingleby Barwick and Yarm.

Darlington Borough Council supports a population of around 100,000. Both
councils are located in the Tees Valley area of North East England.

For more information, please contact:

Jessica Baculik

Marketing Associate – North America

Tel (703) 326 9481

Axios Systems

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