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Zareh Khachatoorian

Zareh Khachatoorian
Nuance Communications
Zareh Khachatoorian brings 20+ years of quality assurance and process improvement experience with 10 years in text analytics and digital optimization for telecom, financial services, and retail industries. Prior to joining Nuance, Zareh served as Vice President of User Experience & Text Analytics at TouchCommerce where he founded and lead the Voice of the Customer practice. He is certified in Lean Six Sigma improvement methodologies, concepts and language.

A Different Approach to Customer Feedback: Gaining Insights from Chat Conversations

The moment of truth: I hear that term often in the world of customer experience. It describes...

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