Yigit Zorlu
Yigit Zorlu
Yigit Zorlu has been working in the Customer Collaboration industry since 2002. He is the CEO of NoTime Inc. a remote modular workforce platform where businesses can find freelance talent to handle customer calls and pay per minute as they utilise them. https://notime.io
Gig Economy will help you offer great Customer Service
Gig economy excels when there are large variations in customer demand. Can pandemic be the catalyst to move to gig economy in customer service? Field...
Uberization of Call Center Talents for Customer Success
Single biggest challenge in the current call center model is the variation in the customer demand, where the supply of the service personnel (call...
Mobile Contact Center Agent Use Cases
Credit: Shutterstock Businesses can use contact center functionality to mobilize their organisation around the customer. Contact center agents are traditionally desk-based, therefore they always...
Blending Customer Service with Customer Loyalty
Both are critical players in the customer experience and both have limitations of their own. Can Customer Service and Customer Loyalty work together to...
Dear Customer, What is Wrong With You?
In customer collaboration world, we often (OK, always ;) ) think that customers are unreasonable, demanding, short-tempered and agitated when we are trying to...