Yifat Mor
Yifat Mor
Yifat is the VP Marketing at nanorep. She has a lengthy and comprehensive history in marketing. Yifat is passionate about her work and hopes to share her knowledge on how to grow business and reach the ultimate in digital experience.
Beating Customer Service Expectations This Holiday Season
In business terms, getting to zero means just meeting customer’s minimum expectations. This might be delivering a product in good condition and on time,...
What’s Trending in CRM Technology
Source: Shutterstock In today’s technology fueled world, trends shift rather quickly. Technology is advancing at a break-neck pace and what was popular last month may...
How to Make a Customer Service Manager’s Life a Breeze
Source: Shutterstock Being a Customer Service Manager is challenging to say the least. You experience the full force of rage when your company fails to...
Knowledge and the Self-Service Trend
Source: Shutterstock Knowledge builds bridges and opens doors. It has the ability to make our lives better in infinite ways and in this digital age...
What Is Self-Service Software?
Source: Shutterstock A Definition of Self-Service Software Self-service software delivers electronic support so that customers can access answers, information, and help online without interacting with…
4 Ways to Get Word-of-Mouth With Customer Service
The rise of social media is in full force, and word-of-mouth marketing(WOMM) has become a strategic force for brands looking to grow organically. And of...
5 Ways to Rekindle Customer Love
The Holistic Customer Experience Begins With Love The customer experience is where human and technology mingle, where meaningful journeys can be forged and cherished forever....