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Yana Milcheva

Yana Milcheva
Yana Milcheva is a Journalism student and a Marketing intern at Talkative, interested in communication technology and content creation. She enjoys writing about the latest innovations in real-time communications and customer service. You can read more of Yana's work at https://talkative.uk/info/.

Unified Communications: Empowering agents to deliver the best Customer Service

Nowadays, customers are used to being bombarded with product and service offerings across both online and offline communication channels. In such a highly-saturated and...

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