Wayne Simmons, CCXP
Wayne Simmons is a growth-focused senior leader, specializing in building winning brands through world-class customer experience. As the Global Customer Experience Management Lead for Pfizer, Wayne is responsible for building and deploying customer experience capabilities across the enterprise. Wayne is also on the faculty of the Customer Experience Management Master’s Program at Michigan State University, a Certified Customer Experience Professional (CCXP), and a board member of the Customer Experience Professionals Association (CXPA). Wayne resides in the New York City metropolitan area.