Hailing from New York City, Wendy Shlensky is VP, Global Head of PR and Analyst Relations at Hinduja Global Solutions (HGS), where she has been since 2014. Her core role is to bring market insights to HGS colleagues, as well as ensure the analyst and adviser community learn about HGS capabilities.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.