Wilson Raj, Global Director of Customer Intelligence at SAS, has over 25 years experience building brand value, engagement and loyalty through expertise in traditional and integrated marketing. He has held global lead marketing positions for Fortune 500 companies and digital agencies such as Microsoft, Medtronic, Philips, Novell and WPP (Y&R).
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.