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Ron Lambert

Ron Lambert
West's Unified Communications Services
Ron Lambert is the director of contact center product strategy at West's Unified Communications Services. He focuses on enterprise application, business intelligence, IP telephony and contact center spaces, specializing in cloud/SaaS solutions. Ron is an accomplished leader with domestic and international market experience. He also has an excellent track record driving cross-functional teams and meeting product delivery goals, based on market-centric requirements.

Beyond the Help Line: What Contact Centers Can Do to Elevate the Customer Experience

Beloved brands do more than sell a great product or service. As B2C industries evolve, a customer’s...

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