Vanessa Pham

The Pros and Cons of Hiring Virtual Customer Service Staff

Customer service has always the part of the business that requires the most manpower. While automated phone system and chat software are lightening the workload of customer service staff, they are far from good enough to completely replace the human factor. The truth is,...

Customer Service Is Just As Important As Sales

In many modern businesses nowadays, the sales department is almost always a focal point in the business operation. Sales people are the ones that turn new leads into customers and by doing so, keep the revenue going. However, once the sale is made, the...

New Posts