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Vanessa Pham

Vanessa Pham
Vanessa is a freelance writer who is passionate about education, business, and technology topics.

The Pros and Cons of Hiring Virtual Customer Service Staff

Customer service has always the part of the business that requires the most manpower. While automated phone system and chat software are lightening the...

Customer Service Is Just As Important As Sales

In many modern businesses nowadays, the sales department is almost always a focal point in the business operation. Sales people are the ones that...

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