Vivek Jaiswal
Vivek Jaiswal
I am the founder and CEO of Customer Guru, a boutique customer experience consultancy based in India. We are committed to building a happier customer base for our clients in all industry segments. I bring extensive industry experience in implementing NPS® in major global brands. I believe that the path to sustainable organic growth for any business is only by delivering exceptional customer experience.
5 Massively Successful Companies that treat Employees as STARS and Customers as KING
This story is a version of a post published here. Does your staff feel privileged to be part of your brand? Do your employees recommend...
10 Must Do’s for NPS Success: #1 Close the Loop
This story is a version of a post published here. While Net Promoter System® (NPS) is quite easy to understand, it is still fairly new...
A Mini Course On Customer Experience Management: What, Why, and How?
This story is a version of a post published here. What is Customer Experience Management? Customer experience (CX) is the product of an interaction between…
3 HIDDEN COSTS of Poor Customer Experience that could Kill an Organisation
This story is a version of a post published here. With more and more businesses becoming customer centric, it is impossible to ignore customer experience...
How Trader Joe’s provides EXCELLENT Customer Experience CONSISTENTLY – 4 Key Takeaways
This story is a version of a post published here. On first assessment, Trader Joe’s may not seem like a company that listens to customer...
3 Most Important Reasons Why Companies FAIL at Customer Experience
This story is a version of a post published here. I bet that almost every company today has been there and done that: they have...
Customer Centricity originates from Customer Centric Leadership: 3 things CEOs should Begin Doing
This story is a version of a post published here. Making it easy for CEOs to build a Customer Centric Organisation. Almost every CEO knows…
Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!
This story is a version of a post published here. Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of...
4.5 Reasons why Customer Feedback is NOT helping you improve Customer Experience
This story is a version of a post published here. Here’s why your customer feedback programme is not giving the results you need! There is…
5 Unlikely Lessons you’d get by Listening to your Customers: Twitter got its hashtag from one!
This story is a version of a post published here. If you don’t listen to your customers, someone else will. ~ Sam Walton. Every entrepreneur…
9 indisputable reasons why customer experience is supremely important NOW
This blog is the version of a story published here. Because we are in the ‘Age of the Customer’ Image Source: Forrester Perspective-The business impact…
How to best say “Please visit us again!” to your customers?
This blog is a version of a story published here. Can you ask your customers to visit again? I just got back from a trip…
World’s 3 MOST Customer-Centric Companies: How do they do it!!
This blog is published here. Ask the founder of any company the reason that they found it and the answer inevitably is that they would want...
18 BEST Customer Experience blogs that you MUST follow
This story is a version of a post published here. No matter what, the very first piece of social media real estate I’d start with...