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Vit Horky

Vit Horky
Vit Horky is Senior Director, Digital Experience at NICE inContact, a NICE company. Vit previously co-founded and served as Co-CEO of Brand Embassy, a leading provider of digital customer engagement with over 30 social, messaging, and AI-powered self-service options, which was acquired by NICE. He is also an author of the book “Customer Service in the Transhuman Age." Vit currently leads digital experience for NICE inContact, a leader in cloud contact center software with the world’s #1 cloud customer experience platform.

Promoting a digital-first mentality throughout the contact center

For the past decade, contact centers have been focused on cutting costs to keep bottom lines healthy – a support function, not a growth...

Being a Digital-First Business is a Team Effort

For businesses large and small, digital is nothing new. The internet and social media have become staples in our daily lives, shaping the way...

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