Vit Horky

Promoting a digital-first mentality throughout the contact center

For the past decade, contact centers have been focused on cutting costs to keep bottom lines healthy – a support function, not a growth driver. But increasingly, due to the rise of digital-natives like Millennials and Generation Z, consumers are demanding that brands overhaul...

Being a Digital-First Business is a Team Effort

For businesses large and small, digital is nothing new. The internet and social media have become staples in our daily lives, shaping the way we behave as consumers and professionals. Despite digital’s maturation over the last decade, many businesses are still getting the hang...

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