Vitaliy Verbenko
Vitaliy Verbenko
Vitaliy is a Marketing and Support Advocate at Helprace, a help desk and customer service software. He has been into customer service ever since he co-founded a small construction company five years ago. He holds a BA from Canada's Ryerson University.
Top 10 Things not to Say to Angry Customers
When customers are angry, they require extra care, attention and understanding. Imagine spending your hard-earned money for a product that fails to meet your...
How to Turn a Passionate Customer Into Profit
Customer enthusiasm sure doesn’t come easy. You have to earn it through trust, listening, empathy and by telling compelling stories. When most people come across…
Customer Feedback is Like a Mirror
We’ve been preoccupied with our image since we learned of our reflections in streams and pools of water. As humanity evolved, we’ve learned to...