Jordan Hanson conducts market research for Infegy, the industry's leading social media intelligence platform that empowers marketing and research professionals to gain true understanding of consumers. Between cultivating the Infegy blog and the development of new project initiatives, she works closely with ad agencies, market researchers, and consumer insight teams.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.