Vicki Reinhard
Vicki Reinhard
Vicki Reinhard is Director, Analytics Technology at Concentrix. She and her team are responsible for the design, development and management of ConcentrixCX Voice of the Customer software, which helps clients share and act upon customer feedback across all levels of their organizations. Vicki has over 15 years’ experience in Analytics technology.
Are you expecting too much from your VOC software?
We're noticing a disturbing trend: industry reports are pointing out that most VOC programs are struggling to prove value. Some reports say that as...