Thomas Wieberneit
Thomas Wieberneit
Thomas helps organisations of different industries and sizes to unlock their potential through digital transformation initiatives using a Think Big - Act Small approach. He is a long standing CRM practitioner, covering sales, marketing, service, collaboration, customer engagement and -experience. Coming from the technology side Thomas has the ability to translate business needs into technology solutions that add value. In his successful leadership positions and consulting engagements he has initiated, designed and implemented transformational change and delivered mission critical systems.
Top AI Developments and Priorities in 2018
2017 is coming to an end. That makes this the perfect time to do two things. To say a big thank you to you, my...
SAP and Microsoft bring their Partnership to the Next Level
The News On November 27 SAP and Microsoft announced a new level of their strategic partnership. Their key messages are that S/4 is fully ready…
Use AI for “Dirty Jobs” and Be Employees’ BFF
There are plenty of tasks in a company that are simple and repetitive, or in the words of Vinnie Mirchandani, dull, dangerous, and dirty....
Salesforce embraces the User Microsoft like – A Dreamforce Analysis
Now that the major waves of Dreamforce 2017 have settled, the announcements and a good part of the running commentary has been delivered, it...
Oracle Ups The Ante – Does the Salesforce Empire Strike Back?
The fall conference season is in full swing. Of the big 4 we had Oracle Open World and the SAP Hybris Summit, with the...
Products to Services – The SAP Hybris Summit 2017
This year’s SAP Hybris Summit in Barcelona was attended by almost 3,000 paying participants, which is likely to make it the biggest ever, in...
To Avoid Bot Failure, Solve These Technology and Human Challenges
After becoming increasingly popular in 2015 and 2016, this year has truly become the year of the bot. Countless businesses have embraced bot technologies,...
More Nimble News
The News In the past 5 weeks or so, there have been quite a few news items about Nimble, with the biggest product news dated...
SAP acquires Gigya – A Snap Analysis from Down Under
Well, it is already more than two weeks ago that this news hit the wires, but SAP announced the acquisition of Gigya, a leading...
How AI Can Mend the Marketing-Sales Gap
It is almost an urban myth that sales and marketing are facing difficulties in cooperation. ...
New Helpshift CEO – A Snap Analysis from Down Under
The News On September 7, 2017 Helpshift announced the appointment of a new CEO in a blog post. Salesforce veteran Linda Crawford, with a tenure...
Customer Service in a World of Ambient Computing – The Service Center View
A few weeks ago I wrote an article about customer service in a world of ambient computing. This article looked at customer service from...
Freshworks acquires Zarget – A Snap Analysis from Down Under
Freshworks on 29/08/2017 announced that it acquired Zarget, a conversion rate optimization software startup. With this being the ninth acquisition in about two years...
Ambient Computing and the Future of Mobile Apps
A short while ago Craig Rentzke from Helpshift pointed me to a particular episode of CXOTalk, featuring Kevin Henrikson of Microsoft and professor Anindya...
Intelligent Field Service: The Future is Now
It is the day after a pleasant dinner evening with friends. As usual there are quite a...
Customer Service in a World of Ambient Computing – The Service Center View
A few weeks ago I wrote an article about customer service in a world of ambient computing. This article looked at customer service from...
Salesforce Aims At Making Life Easier For Agents
On July 27, 2017 Salesforce announced the availability of an update to their customer service platform Service Cloud. According to Keith Pearce, VP Marketing,...
CustServ Solutions – Why Choose one Over the Other?
For a while now I am contemplating about why companies choose one custserv solution over another. After all the market is pretty crowded. Vendors...
Freshworks acquires Bot Startup Joe Hukum – A Snap Analysis from Down Under
A few days ago Freshworks announced the acquisition of startup Joe Hukum, making it its eighth acquisition. Joe Hukum builds a chatbot platform that...
Nimble News from Microsoft Inspire
MS Inspire, the annual Microsoft partner event, has just ended, wrapping up a flurry of news and announcements from Microsoft and its channel partners. Most...