Thomas Wieberneit
Thomas helps organisations of different industries and sizes to unlock their potential through digital transformation initiatives using a Think Big - Act Small approach. He is a long standing CRM practitioner, covering sales, marketing, service, collaboration, customer engagement and -experience. Coming from the technology side Thomas has the ability to translate business needs into technology solutions that add value. In his successful leadership positions and consulting engagements he has initiated, designed and implemented transformational change and delivered mission critical systems.
These days, everyone, including myself, is talking about a great experience being the new differentiator. About product, and service being less and less of a…
You might already be sick of the topic, but of course this post is influenced by COVID-19. Businesses have been unprepared, and I ask...
End of January Zoho held its 2020 Zoho Days, an analyst summit, which I was happy to attend, along with more than 60 colleagues, as…
Salespeople really love to feed data into their CRM system after a long day, or even during the weekend. They are truly looking forward...
It is this time of the year. Both, my wife Nicole and I put in long hours throughout last year, and yes, the pre-Christmas-time was…
After having covered some press releases about new releases and commenting some interesting organizational changes it is time to have a look at another topic…
The News In the past month, Salesforce made announcements around some interesting topics. First, beginning of October, the company introduced Einstein’s Guide to AI Use…
The News SAP flexes its muscles. Bob Stutz returns to SAP as the new president of the CX group. In this role he becomes the…
It has been a while since I last mused about things S/4HANA and C/4HANA (or Customer Experience Suite) at SAP. So, it is time to…
In the past weeks two independently interesting things happened. Early September, as a member of the valantic team, I attended the German SAP User...
The News Last week Salesforce announced Einstein Search, an enhancement of the search mechanisms that are already available in its applications. As usual you can…
Anno Domini 2019 SugarCRM seems to be on its way to getting its mojo back. I remember Sugar as a well renowned brand in the…
Being a consultant being called into or asked to do a product demo is inevitable. A demo is one of the most powerful tools that…
Being a CRM consultant working with many organizations it is hard to not see AI as a topic that is thought about. Does it...
We are now almost fourty years after the first CRM tools were introduced, initially as helpers for the sales force, but then with an ever…
How often is it that a call to a service hotline ends up with the need to have a service technician come to your...
The News On June 17, 1019, Salesforce announced an enhancement of its customer service abilities by adding further channels for customer service and adding chatbot…
As it is the case for most of my colleagues I regularly get pitched by businesses about customer experience news that they want to talk…
The future of Nimble is blue – Azure blue. The News This is not about the colour of hope (which is blue, at least, if…
This is evident in our everyday experience. Whether we are waiting in a telephone queue, or do not get a meaningful answer to an...