Home Authors Posts by Tom Sweeny

Tom Sweeny

Tom Sweeny
Thomas J. Sweeny is Founder and CEO of ServiceXRG. Mr. Sweeny is a researcher, writer and expert in Support and Customer Success. He publishes extensively and helps leading companies retain customers and grow relationship value. Prior to founding ServiceXRG in 2004 he held positions with Gartner Group, and the SSPA, now known as the TSIA. Mr. Sweeny currently serves on the Editorial Board of Software Executive Magazine and the Executive Advisory Board of the Association of Support Professionals.

Best Practices for Support Web Site Design

Well-designed support web sites encourage customers to invest their time to explore and discover the information they need. Elements of Effective Web Support Design The…

Using Net Recurring Revenue to Identify Customer Service Opportunities and Risks

Net Recurring Revenue is a comprehensive indicator that reveals the extent to which you are retaining, expanding and growing customer relationship value. Examining the...

New Posts