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David Hicks

David Hicks
David was founder and CEO of Mulberry Consulting, the largest international Customer Experience consulting business. He led the business for over 12 years, taking it from startup to a global player with a Fortune 500 client base. With experience spanning roles as Board member of CTAM, CEO of QCI Inc (Part of OgilvyOne), and Marketing & Strategy Director at Royal Mail,David is often retained by SVP's and CEO's of some of the world's largest organisations to advise on customer-centred change in the telco, financial, auto, retail, publishing and technology sectors.

Is your c suite, or your brief from them, limiting your CX potential?

Customer experience (CX) is the buzzword on everyone’s lips. HBR articles, McKinsey and Accenture reports all assert that CX is a key area of...

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