Tracy McAvoy

Improving sales, not a top priority for contact centres

When it comes to what contact centre professionals want their technology investments to deliver for them, improving sales performance and reducing staffing costs came bottom of the list according to a recent report on ‘Customer Service in 2015’ published by Business Systems. Incorporating survey...

5 reasons why you are losing customers and how to prevent it

We all lose customers at some point it’s a fact of life - your competitor may have a better offering or your service may have let you down. Customers are savvier, they have more information at their fingertips than ever before to make more...

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