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Tom Tseki

Tom Tseki
Tom Tseki is the vice president and general manager, GeoFluent and Customer Care Solutions at Lionbridge. His experience and expertise include helping organizations implement and leverage omni-channel customer care strategies to improve CX, increase revenue and gain service desk and contact center efficiencies. Tom has a deep background in technology as it relates to real-time multilingual communications, analytics and workforce optimization.

Will AI-based Chatbots Redefine the Customer Experience?

Artificial Intelligence (AI) has come a long way since it first exploded into the marketplace as an advanced concept that felt more like science...

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