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Tom Hartley

Tom Hartley
Tom Hartley is Vice President responsible for Customer Satisfaction, Loyalty and Advocacy, Employee Satisfaction & Employee Engagement, Tracking, Fact-Based Consulting, Training, Action Planning. Business impact analysis to demonstrate ROI.

Intellus Philadelphia 2018: A report from the inaugural conference

A fresh angle on customer centricity… featuring empathy and deep understanding. At Intellus in Philadelphia this May, the PMRG and PBIRG attendees focused almost exclusively…

Understanding the “Whys” Behind Your Brand’s Health

As new brands gain approval and brand teams begin to manage in-line business imperatives, they are starting to ask their ATU trackers to move...

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