Tom Krackeler | CustomerThink

Home Authors Posts by Tom Krackeler

Tom Krackeler

Tom is an all-around SaaS guy, and the Co-Founder & CEO at Frontleaf, which provides Customer Success software.

Climbing the Data Analytics Ladder for Customer Success

Tom Krackeler - August 25, 2014

The practice of Customer Success is taking off across the SaaS industry and beyond. It’s become an executive priority. It’s baked into the culture...

Climbing The Data Analytics Ladder for Customer Success

Tom Krackeler - August 12, 2014

The practice of Customer Success is taking off across the SaaS industry and beyond. It’s become an executive priority. It’s baked into the culture...

New Posts

Chatbots aren’t the answer to your customer service problems

Juan Jaysingh - April 23, 2024

How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?

Dianne McCoubrey - April 23, 2024

How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology

Dhaval Sarvaiya - April 23, 2024

Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust

Kathryn Murphy - April 23, 2024

Bridging the Gap Between Marketing and Customer Experience

Annette Franz - April 23, 2024

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.