Tom Cunningham

Fill Your Contact Center Seats with Passion, Not Just People!!!

World-renowned soccer superstar, Mia Hamm, once said, “If you don’t love what you do, you won’t do it with much conviction or passion.” As leaders, it is not only our job to achieve the goals set before us, but to assemble the team that...

What is a Great Customer Service Department?

If you took a random survey of companies across the globe and ask them if they had a great customer service department, what do you think they would say? You are right. The majority of them would say they do. Now, if you took...

The Key Differentiator

Recently, I was siting in a room with a CEO whose products are part of the luxury goods market. During our time together we were addressing what is the key differentiator of the CEO’s brand and their direct competition. At the end of the...

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