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Tom Cunningham

Tom Cunningham, Jr
Tom Cunningham is the Director of SAAS Call Center Operations at PerfectServe, the premier provider of a unified communications platform that connects clinicians across the care continuum. He has over 22 years of experience working with brands such as Elavon, ADT, GM, and Western Dental. Tom is Call Center Sixma Certified and has been recognized by the Society of Workforce Planning Professionals In 2005 as a finalist for Workforce Manager of the Year. He is a strong believer in the Customer Experience and creating a call center culture that makes your brand the areas preferred employer

Fill Your Contact Center Seats with Passion, Not Just People!!!

World-renowned soccer superstar, Mia Hamm, once said, “If you don’t love what you do, you won’t do it with much conviction or passion.” As...

What is a Great Customer Service Department?

If you took a random survey of companies across the globe and ask them if they had a great customer service department, what do...

The Key Differentiator

Recently, I was siting in a room with a CEO whose products are part of the luxury goods market. During our time together we...

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