Tom Cunningham is the Director of SAAS Call Center Operations at PerfectServe, the premier provider of a unified communications platform that connects clinicians across the care continuum. He has over 22 years of experience working with brands such as Elavon, ADT, GM, and Western Dental. Tom is Call Center Sixma Certified and has been recognized by the Society of Workforce Planning Professionals In 2005 as a finalist for Workforce Manager of the Year. He is a strong believer in the Customer Experience and creating a call center culture that makes your brand the areas preferred employer
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.