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Tom Nelson

Tom Nelson, Ed.D.
Tom is CEO of Lodestar Advisory Partners, a Princeton, NJ-based research, business intelligence, and advisory services firm specializing in customer experience, marketing and brand performance, and innovation management.

Winning the Hearts and Minds of Employees — the Other Half of Total CX Performance

Customer experience (CX) executives have traditionally placed the bulk of their time and attention on customer experience in the marketplace and on exactly what...

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