Home Authors Posts by Tom Nelson

Tom Nelson

Tom Nelson, Ed.D.
Lodestar Advisory Partners
Tom is CEO of Lodestar Advisory Partners, a Princeton, NJ-based research, business intelligence, and advisory services firm specializing in customer experience, marketing and brand performance, and innovation management.

Winning the Hearts and Minds of Employees — the Other Half of Total CX Performance

Tom Nelson -
Customer experience (CX) executives have traditionally placed the bulk of their time and attention on customer experience in the marketplace and on exactly what...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink