Toby Nwazor
Toby Nwazor
Toby Nwazor is a business consultant with more than nine years hands-on experience in the fields of content marketing, sales, customer service, and business development. He is a class 2018 MBA graduate of ESUT Business School.
How to Build a Thriving Customer-Centric Ecommerce Business
Image Credit: Pixabay The eCommerce industry has been experiencing a boom in the past two years. With the advent of the global pandemic, more people...
These 3 CX Strategies are Bound to Succeed in a Post Covid-19 World
Source: Unsplash We are getting closer to the end of 2020, the year that took everyone by surprise. With the world at home for nearly...
9 Easy Ways to Build Customer Loyalty Without Breaking the Bank
Loyalty is one of the virtues you need to get by in life, but when it comes to business, you need it to survive....
3 Customer Service Trends Your Business Must Not Ignore in 2020
The last decade saw a massive shift in how customer’s view businesses and this changed the way business was being done for good. Customer...
3 Key Things You Can’t Ignore While Building a Customer-centric Business
According to this CMO Council report, 14 percent of marketers claim that customer-centricity is the epicenter of their companies but sadly only 11...
3 Futuristic Ways to Improve Customer Experience That You Can Start Implementing Today
Image Credit: Unsplash A few months ago I needed to buy a new phone. The first place I checked out had a price that was...
4 Growth Strategies Every Customer-Focused Start-up Needs to Start Practicing Today
Image Credit As difficult as starting a business is, sustaining a functional business has proven to be more difficult as many fail within the first...
5 Smart Strategies for Customer Retention in 2019
These are early days in the new business year and a lot of plans are underway by both individuals and businesses to ensure that...
4 Essential but Little Known Tips for Building a Customer Friendly Business
Have you ever asked yourself why you choose to go to a specific bar or restaurant instead of all the other bars and restaurants...
5 Simple Ways to Improve Your Customer Service Without Breaking the Bank
Happy customers remain loyal. And when they’re loyal, they continue to buy your products or hire your services. Studies show that just increasing your...
Five Reasons Your Inbound Marketing Campaign is not Effective (And What You can do about it)
I read an article some time ago titled "Why I turned to Outbound Marketing Again". It was one of the best articles I have...